Cleaning

The Unit will be inspected, sanitized and cleaned before Guest’s arrival and after Guest’s departure. Guest is required to leave the Unit in the same general condition that Guest received it. Guest has the option to request additional cleaning services through the offices of TRA at Guest’s expense. There is a one-time service charge & cleaning fee. The cost of the service charge & cleaning fee varies per property.

Service Supplies

Tuscany Residence Aruba places a standard stock in your unit of toilet paper, kitchen paper towels, dishwasher detergent, liquid dish soap, and garbage bags. For your convenience, we also provide all residences with Aruba Aloe hand& body soap and shampoo.

Airconditioning

Your air-conditioning is set to our standard settings at the time of your arrival. We kindly ask you to keep the air-conditioning at all times at 71-74 degrees Fahrenheit (=21-23 degrees Celsius) and at 55-70% humidity (if there is a separate control for this) to maintain the indoor air quality. The air-conditioning systems of all units are not designed to maintain room temperatures below 70 degrees, or humidity levels beyond the above margins and may malfunction if you still try to do so.

Please keep the doors closed when going on the balconies and/or terraces; not only to save energy but condensation forms quickly due to the great difference between indoor and outdoor temperature. Water will start dripping from vents and through ceilings which may cause dangerous slip and fall situations, cause injuries or damage to the property as well as may cause the air-conditioning to malfunction to your own discomfort. If you are not familiar with the operation of the air-conditioning setting system, please do not change the settings and request assistance; malfunction may otherwise occur.

BBQ Grills

Most units have a gas barbecue. Please clean the barbecue after use. If we find the barbecue dirty after your departure, we are obliged to charge you $ 25.00 cleaning fee. The barbecue is equipped with a full gas tank. If your gas tank is empty please contact our office.

Trash

Outside each unit there is a waste container on the side with your house number. Here you can deposit all your waste. Unfortunately, in Aruba no waste is separated yet.

Smoking Policy

All Units are strictly non-smoking. It is prohibited to smoke in or near the Unit. Failure to comply with this will result in eviction of the Guest and accompanies from the Unit, without recompense or refund and the loss of the security deposit or a charge to the Guest’s credit card if no security deposit is in place to cover the deep clean costs. In addition to the cleaning costs, a minimum fine of US$ 500.00 will be imposed for smoking in or near the Unit.

Pets

Unless specifically authorized, absolutely no pets are allowed. Failure to comply with this will result in the removal of the Guest and its accompanies from the Unit, without recompense or refund and the loss of the security deposit or a charge to the Guest’s credit card if no security deposit is in place to cover the deep clean costs. In addition to the cleaning costs, a minimum fine of US$ 500.00 will be imposed for having pets in or near the Unit.